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FAQ

Browse through these FAQs to find answers to commonly raised questions

Who are we?

What is solar electricity?

Solar electricity is renewable energy produced by converting sunlight into electricity.

Solar electricity is generated through a photovoltaic process that produces direct (DC) electricity from solar panels that are placed on the roof. The solar panels watch source guide collect energy from the sun and turn it into electricity, which is stored in an indoor unit with a battery and can be used when needed.

Solar electricity is a clean, sustainable and reliable source of energy that can power your home or business.

What is the Arojin-Sunbox?

Arojin-Sunbox is a service that connects you to sustainable,affordable and modern solar electricity to create empowerment for women and youths for a sustainable income.

Live life to the fullest with solar electricity that is accessible, safe, reliable and affordable. Want to know more? Just click here

Who is the Sunbox intended for?

The Sunbox system is a great solution for people not connected to the main electricity grid or for those who suffer from a low or unreliable power supply.

It also makes sense for people looking for a more affordable source of electricity compared to the higher costs associated with grid connection or other power solutions.

By spreading the costs and delivering solar electricity “as a service”, you enjoy affordable access to reliable solar electricity with a 2-year repair service

Getting started

How can I join Sunbox?

To join Sunbox, simply get in touch with an energy agent near you to check your eligibility status. Apply with a valid ID card and the names and details of two guarantors.

To locate the nearest Energy Agent visit, visit the following link

How does my SunKiosk work?

The solar panel installed on the Sunkiosk converts sunlight into electricity which is stored in the secured and locked powerbox inside the Sunkiosk. To use the Sunkiosk you must credit your system.

Subscribe, Get notified and start enjoying making money from modern electricity!

Pricing & Plans

How much am I going to pay for Sunbox ?

Sunbox pricing is designed to be affordable for everyone. There are 2 payments to be made: the first is the set-up fee registration, the second is the monthly subscription.

To use your system, it’s important to remember that you must purchase and use a minimum of 25 days of electricity credit for your system – each month. To meet your 25 days per month minimum usage terms, you can choose any combination, from our optional plans.

Click here to learn more about our pricing options

What is the minimum requirement per month?

Whether you use the system or not, you must purchase and use a minimum of 25 days of electricity credit for your system – each and every month. If the minimum monthly usage terms are not met, the system will automatically lock and you will not be able to access any electricity.

Can I buy Sunbox upfront?

Yes, you can. If you choose to pay all at once, we have just the right plan for you at ₦500,000.  Please check out our plan options in the following link.

How long will I have to pay a monthly subscription?

For 600 subscription days. After this period, you become the owner of the Sunbox  and are no longer required to pay any more monthly subscriptions!  You may wish to use larger plans to save time and money, or to pay-off 600 days at once, so that no monthly payments will be required from you.

Why do I need to subscribe? The sun is free.

Your small, affordable subscription payments go towards covering the costs of the Sunbox service and system that comes with it. After 600 subscription days, the system become 100% yours and the service is free to use. For more information, please contact us.

Capacity

How much power will I get from the Sunbox?

It takes approximately 4 hours to fully charge the battery when the panel is placed in direct sunlight. Once the system is fully charged, the amount of power depends on which gadget you plug in and for how long.

What kind of outputs does Sunbox have?

AC 220v output
USB 5vDC/2.1A output
DC Jacks 12V DC/2A output

For further information read the User Guide provided or click here for more info

Can Sunbox actually power all day long?

This depends on which appliances you use and your battery charge level.

The Sunbox can power a large variety of appliances. However, these should not be connected all at once. It is important to check if the Sunbox meets your market needs before joining.

How long will I have to pay a monthly subscription?

For 600 subscription days. After this period, you become the owner of the Sunbox  and are no longer required to pay any more monthly subscriptions!  You may wish to use larger plans to save time and money, or to pay-off 600 days at once, so that no monthly payments will be required from you.

Repair service & Maintenance

What kind of repair service do you offer

We provide a FREE* repair and support service for your sUNBox and solar panel for 2 years ensuring you have access to electricity all year round!

*Repair Service Terms & Conditions apply. No repair service on accessories including DC/AC converter

Does my system work during rainy days with limited sunlight hours?

Of course! On average, only 4 hours of direct sunlight are needed to fully charge the battery. In rare cases when weather conditions do not support effective generation, you are requested to manage usage and minimize unnecessary consumption.

Can I use a DCAC converter with the system?

This depends on the specific converter. Please check with our Customer Service for more details.

In any case, the system capacity is not enough to power heavy duty AC devices (such as refrigerators).

For further information, contact us.

What kind of maintenance is required?

To maximize power generation, the sunbox is placed in full sunlight, clear of any shade, all day long.
Clean panel once every 2 weeks with water only, especially during the dry season (Do not use detergents).
Make sure your system is fully charged before using.
To get the most use from the electricity stored in your Sunbox, manage usage according to available capacity and need.
Prevent power loss by unplugging appliances when not in use.
Avoid connecting to heavy-duty appliances. Highly efficient 12V DC devices are available for purchase in local electronic stores.

Technical issues

I've made a payment but my system does not show a credit. What should I do?

Please contact us and our representative will assist you.

I'm getting limited working hours out of my system what should I do?

First make sure that your system is fully charged. Make sure the panel is clean, not shaded, placed in full sunlight and facing the sun.
Make sure that unused appliances are disconnected while the system is charging during the day.

For further help, please contact us.

What should I do if my Sunbox stops working?

Please Contact us and our representative will assist you. Or click here for our Troubleshooting Guide

My battery capacity is not enough. What should I do?

First make sure that the battery is fully charged and that you are efficiently managing the consumption of the power you have. If needed, please contact us.

My converter is faulty. What should I do?

Your converter has a free repair service for 1 year. In case your converter doesn’t work properly, please bring it with you to your energy agent to exchange it.

My system was stolen. What should I do?

Sunbox is locked and fully secured and cannot be used in an unauthorized manner. If your system is stolen, please notify us so we can make sure it is locked and cannot be used. We suggest you contact the police and report the theft.